DHK7 Privacy Policy — your information is always kept secure

1 Introduction

DHK7 ("we", "our") is one of Bangladesh's most trusted online gaming and betting platforms. We believe every user's personal data belongs to them. This Privacy Policy applies to all services offered through the DHK7 website and mobile application.

Our Privacy Policy is built in line with international data protection standards. When you register, log in, or use any service on DHK7, you agree to this policy.

• This policy is provided in English for your convenience.
• In the event of any legal dispute, the English version shall prevail.
• We may update this policy at any time, and any changes will be reflected on this page.

2 What Information We Collect

DHK7 collects two types of information — what you provide directly and what is collected automatically. Details are outlined below:

3 How We Collect Information

DHK7 collects information through several methods. Each method is fully transparent and carried out with your consent:

• Registration Form: Information you provide when creating an account.
• KYC verification process: Documents uploaded to verify your identity.
• Payment Processing: Financial information collected during deposit and withdrawal transactions.
• Cookies & Tracking: Data collected automatically while you use the website.
• Customer Support: Information provided during support chat or other contact.
• Third-Party Verification: Authorized services for identity and age verification.

4 How We Use Your Information

DHK7 uses your information only for specific, legitimate purposes. We never misuse your data. The primary uses are:

• Creating, managing, and verifying accounts.
• To process deposits and withdrawals.
• To detect and prevent fraud, cheating, and money laundering.
• To improve our gaming services and deliver a personalized experience.
• Sending relevant promotions and bonus offers (with your consent).
• Meeting legal and regulatory obligations.
• Providing customer support services.
• To run responsible gaming programs.

Your data is never sold to advertisers or marketing agencies.

5 Data Sharing Policy

DHK7 shares information with third parties only under strictly limited circumstances. Below is an outline of when and with whom data may be shared:

• Payment Processor: To process transactions via bKash, Nagad, and Rocket.
• Identity Verification Service: Approved services for completing the KYC process.
• Legal authorities: In compliance with court orders or government directives.
• Game Provider: Only the minimum information necessary to operate the games.
• Security Services: To prevent fraud and cyberattacks.

All third parties are contractually bound to comply with DHK7's privacy standards. Your data is never sold or rented for commercial purposes.

6 Cookie Policy

DHK7 uses cookies to improve your experience on the website and app. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential cookies: Required for login sessions and security. Disabling these will prevent you from using the service.
• Performance Cookies: Helps us understand which sections of the site are used most frequently.
• Functionality Cookies: To remember your preferred language and settings.
• Analytics Cookies: To analyze usage patterns for service improvement.

You can manage cookies through your browser settings, though disabling certain cookies may limit some site functionality.

7 Data Retention Period

How long DHK7 retains your data depends on the type of information and applicable legal requirements:

• Account information: For the duration the account is active, and 5 years after closure.
• Financial transactions: Up to 7 years as required by legal obligations.
• KYC documents: At least 5 years after account closure.
• Gaming History: Full history for active accounts; 2 years after closure.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

8 Your Rights

Under DHK7's Privacy Policy, you have certain important rights that we respect and uphold:

• Right to Access: You may request access to all information stored in your account.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where no legal obligation requires us to retain it.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.
• Right to Data Portability: You may request a copy of your data in a structured format.

To exercise any of these rights, contact DHK7's support team. We aim to respond within 30 business days.

9 Children's Privacy

DHK7 is strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is carried out at the time of registration.
• If a minor's account is detected, it will be immediately suspended and all associated data will be deleted.
• If a parent or guardian believes their child is using DHK7, they are requested to contact our support team immediately.

10 Policy Updates

DHK7 may update this Privacy Policy as needed. When changes are made, the following steps will be taken:

• The "Last Updated" date at the top of this page will be revised.
• An SMS notification may be sent to your registered mobile number for significant policy changes.
• Continued use of DHK7 after any changes takes effect will be considered acceptance of the updated policy.
• You will be given adequate notice before any major changes take effect.

Check back on this page regularly to stay informed of any updates. If you have questions, please contact our support team.